• Title: Current Issues and Development in Hospitality and Tourism Satisfaction
  • Author: Muzaffer Uysal, John A Williams
  • Released: 2004-08-28
  • Language: English
  • Pages: 220
  • ISBN: 0789024349
  • ISBN13: 978-0789024343
  • ASIN: 0789024349
Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.

This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting—and even surpassing—consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.

This book helps you:
  • incorporate existing and alternative measurements of satisfaction
  • measure and improve service quality
  • create and maintain social interaction linkages between staff and customer
  • identify the destination performance of your hotel and other destinations or attractions
  • evaluate consumer satisfaction with lodging services
  • increase cross-cultural service satisfaction
  • and much more!
Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Thanks to Youmusic we now have beautiful, consistent musical needs every day. Our customers are happy and engagement has drastically increased. Highly recommend!

Mikayla Miller
Grand Rapids, Michigan

Why Youmusic?

Confident

Discover 100% more confident content.

Simple

We provide 24x7x365 support with knowledgeable Youmusic staff answering your requests.

Selected

Build selected relationships with your customers.

I have to say this is probably the best platform I have seen of its kind.

Hailey Delarosa
Loomis, California

Meet the Youmusic team

Juan Pablo Montoya

Tyson Delarosa

Full Stack Developer

Kyle Zimmerman

Peyton Prescott

Developer

Cheryl Collins

Tristan Rotella

CFO

Juan Pablo Montoya

Alexander Perez

CEO

Kyle Zimmerman

Nikolai Havens

Automation Specialist

Cheryl Collins

Alejandro Mason

CCO

Youmusic is the real deal. No doubt about it.

Sidney Campos
Owensboro, Kentucky

Our Clients